Can I order additional parts that are not listed on the website?
We currently do not offer a self-service function for parts at this time. Delta Children's parts can be ordered directly by calling our Customer Service department at +1 (646) 435-8718. We are open Mondays to Fridays, from 9 AM to 6 PM EST.
Bed Rails, Guardrails, and Bed Frames can be ordered directly from our website.
What if the product is still under warranty?
For products still under warranty please contact our Customer Service department at +1 (646) 435-8718. We are open Mondays through Fridays, from 9 AM to 6 PM EST. Please ensure you have your model number, place of purchase, and receipt information handy.
If a part is temporarily out of stock, when can I expect it to be back in stock?
Parts that are listed as temporarily out of stock may take up to ten (10) weeks to be restocked.
I have a question about which part is right for my product.
If you have any questions about which part is right for your product, call our Consumer Support team at +1 (646) 435-8718. We are open Mondays to Fridays, from 9 AM to 6 PM EST.
Are parts from different models interchangeable? Can I order a part that isn't listed for my product?
Parts from other models are not interchangeable, may not be safe and are not guaranteed by Delta Children. You may only order parts that are listed as being appropriate for the model you own. If you have any questions about which part is right for your product, call our Consumer Support team at +1 (646) 435-8718. We are open Mondays to Fridays, from 9 AM to 6 PM EST.
Why do you ask for the model number and serial number/manufacture date of my product in order to find replacement parts?
We at Delta Children care a lot about safety. The only way we can make sure that the parts you order fit your Delta Children product is to ask for the model number of the product you own.
When is my order processed?
We begin processing your order as soon as you click "Submit Order". You will receive an email notification as soon as your order is placed. Most orders placed before 10 PM EST for in stock items will ship within seven (7) business days.
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, Discover, and Paypal. For security and authentication purposes, the billing address provided with your order must match the billing address associated with the credit card being used to make the purchase. We are unable to accept any form of payment with a non-U.S. billing address.
When is my credit card charged?
Your credit card will be charged as the item(s) in your order are placed.
Is my credit card information secure?
Delta Children uses Secure Sockets Layer (SSL) technology to securely send the information you provide during checkout to and from our web site. (You can tell that a page is secure by looking for the "closed lock" symbol in the lower right hand corner of your browser.) This technology sends information in an encrypted format, insuring that it can only be read by Delta Children. In addition, we use digital security certificates from Verisign to protect the integrity of our site. Finally, we do not store credit card information.
Can I cancel my order?
You may be able to cancel an order placed on Shop.DeltaChildren.com within 15 minutes of submission. After this time we are unable to cancel orders.
Can I return a replacement part I have ordered?
We're sorry, but we are unable to return or refund any part orders that have been already shipped.
How do I get another instruction manual for my crib?
We have the majority of our product manuals located in the Assembly Instructions page in the Help Center section or under the individual Products themselves. If you do not see your model number listed, please submit an online request using the "How Can We Help You" contact area, and we will email you a PDF copy of the instructions.
What will you use my email address for?
Your e-mail address will be used to send you the following information: Regularly scheduled Delta Children E-Newsletters. In our newsletter you will be informed about the latest happenings with Delta Children, safety tips and information, healthy recipes, giveaways, sweepstakes and many more. We do not share your information with any third-parties. Your email address will only be used for Delta Children's e-newsletter and recall alerts. You do have the option to unsubscribe.
How can I unsubscribe from email marketing?
You can unsubscribe from email marketing by clicking the link and entering your email address here.
Who would I contact in your marketing department?
For any marketing inquiries, please email us at firstname.lastname@example.org.