Our goal at DeltaChildren.com is to ensure your entire purchasing process is enjoyable and stress-free.
30-Day Return Policy
If you are not completely satisfied with an item, you may return it within 30 business days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Call us at +1 (646) 435-8718 to obtain shipping instructions and a Return Authorization Number (RA#) for ALL merchandise. You must include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product so that we can continue to improve our products and services.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (e.g. damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept Cash On Delivery (COD). Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original payment method (credit card or PayPal) will be credited once your return is processed. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping (if appropriate) and handling.
Returning Products From Your Online Order
To return an item(s) purchased only on the DeltaChildren.com website, please follow the instructions on the Packing List included with your order. If you have any questions, contact us at +1 (646) 435-8718, Mondays through Fridays 8:30 AM to 6:00 PM Eastern Time. Please note our Consumer Support department is closed on Saturdays, Sundays, and holidays.
Missing, Damaged, Defective or Incorrect Item Sent
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within ten (10) business days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. No returns for damaged or defective merchandise can be accepted after ten (10) business days.
*Please Note: Cribs, Case Pieces, Gliders, and Wood Twin Bedroom Sets are subject to a 10% handling and restocking fee.
Final Sale and Clearance Items
All sale items are final sale and may not be returned or exchanged unless they arrive damaged.
Our consumer support team is dedicated to providing our customers with excellent service. If you need any help or information about any item, please do not hesitate to contact us. We can help you track orders, update your account information, reset your password, process a return, and more.
We can be reached by telephone at +1 (646) 435-8718 Mondays through Fridays 8:30 AM to 6:00 PM Eastern Time. We are closed on Saturdays, Sundays, and holidays.
Nursery Furniture Set Return Policy
1. Damaged or Defective Items:
We do everything we can to ensure your products are delivered safely to your doorstep. However, if your items arrive damaged or defective, we are happy to arrange for a prompt replacement. When you sign for delivery, please thoroughly inspect the package and if it looks significantly damaged, you may refuse delivery. If you have already accepted the package and notice missing or damaged parts, please contact our Consumer Support team at +1 (877)-660-3777 within 14 days of receiving your order and we will replace the item and cover the cost of shipping.
2. Returns and Refunds:
All items that are not damaged must be returned within 30 days and will be subject to a 10% restocking fee. Returned items must be shipped back in its original packaging, with no signs of use, wear or damage.
3. Delivery Failures:
If you provide an incorrect shipping address and the items is returned to us, the fee will be charged to the customer. This also includes refusing a package.
4. Damaged Returns:
If an item comes back to us damaged in anyway and cannot be resold as new, there will be a 50% restocking fee.