Returns & Exchanges

Our goal at Delta Children is to ensure your entire purchasing process is enjoyable and stress-free.

Return Timeframe & Eligibility

If you are not completely satisfied with your purchase from DeltaChildren.com, most items can be returned within thirty (30) days of delivery. Items must be in their original condition and include all parts, accessories and packaging. The following items are final sale and may not be returned or exchanged.

      ·    Furniture Sets

      ·    Sale Items

Return Shipping & Refunds

Please note, original delivery fees are non-refundable.

FURNITURE

Customer is liable for return shipping on furniture items, unless the item is being returned as a result of our error (e.g. damaged, defective, wrong item sent, etc.) We are not responsible for return packages that are lost or damaged in transit by the return shipping company.

All returns on furniture are subject to a restocking fee of 30% of the product’s purchase value.

Once the return is received at our warehouse, we will process the refund with appropriate fees deducted to your original payment method within 14 days.

OTHER ITEMS

Inside of the return window, Delta Children is happy to provide a pre-paid return label for non-furniture items. Once the return is received at our facility, we will process the refund to your original payment method within 14 days.

To Begin A Return

If your return meets the above criteria, please take the following steps to complete your return:

Complete and submit this form with information about your return.

·    If approved, Consumer Support will provide an RMA form via email.
·    Complete the RMA form and send it back to our Consumer Support team via email and they will provide a label and advise of any shipping costs.
·    Once your return is received and processed, your original payment method will be credited within 14 days.

Damaged, Defective or Incorrect Item Sent:

FURNITURE SETS:

Upon delivery, please count the items to make sure all products you ordered are accounted for and boxes are in good condition before providing your signature. Once received, we ask that you open and assemble your products within 48 hours.
If an item is damaged, defective or incorrect, you must complete and submit this form within 48 hours of delivery as per our shipping partner's policy.
We are unable address complaints for damaged or defective merchandise if they are not reported within 48 hours of delivery.

OTHER ITEMS:

If an item is missing, damaged, defective or incorrect, you must contact Consumer Support by phone or email within 72 hours of delivery. For items that are missing, damaged, or defective, please use our replacement parts form . For incorrect items, please use this form . We cannot accept returns for damaged or defective merchandise after 72 hours days of delivery.

Exchanges:

In order to exchange an item, please return the item you do not wish to keep and proceed to place a new order for the item you wish to get instead. You will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping (if appropriate) and handling.

Cancellations:

If you need to cancel your order, please fill out this form right away (within 24 hours or less), and select “Cancel Order” under “Reason for Contact”. Once an order has shipped, it cannot be canceled.

Price Adjustments & Promotional Sales:

        Delta Children is unable to offer price adjustments on products purchased outside of a promotional sale’s time period.

 

Delta Children reserves the right to decline or cancel orders at any time. If your order needs to be cancelled for any reason, we will notify you of the cancellation via email to the email address you provided when submitting your order and will refund any payment already made by you or your credit/debit card company to us.